Our policies

A non-refundable deposit is required to secure your appointment and must be sent immediately after booking. If deposit is not sent within 15 min of booking, appointment will be cancelled. Remaining balance due on the day of.

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Deposits for full services of $50, Lash Fill services of $35​

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The remaining balance must be settled on the day of the appointment before your departure, and it should be made in CASH, Etransfer or Debit/Credit.​​

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By making the deposit payment, you agree to adhere to all of WildKayte Studio policies. 

• Please ring doorbell when you arrive for your appointment, and wait till your greeted at the door.

• There is a Studio bathroom for your convivence. 

• Street parking available as well as house driveway (please park on left side of driveway)

We kindly ask clients to notify Catie as soon as possible if there is a need to cancel or reschedule an appointment. The deposit is transferable ONE time only if the request is made at least 24 hours before the appointment Cancelling or rescheduling after the 24-hour window will result in the deposit being forfeited, necessitating a new deposit for rescheduling.

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Rescheduling must be done within 1-2 days; otherwise, the deposit will be forfeited. A second rescheduling will require a new deposit.

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No-shows without prior notice will result in the deposit being forfeited, and future bookings will not be allowed unless deposits are sent.

• 6 pm to 9pm are after hours booking 

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• These appointments are booked by TEXT ONLY (no online availability)

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• 20% afterhours charge will be added to your service total

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• $100 booking deposit is required for this appointment (same booking rules apply)​

• Consultation is required for anyone with sparse/and or damaged natural lashes.

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• Patch test is required for anyone with allergies to adhesives or acrylic.

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• Patch test is a 24 hour test.

• No Foreign Fills

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• If your currently have lashes from another tech, please book as full set and ADD-ON a removal

• Payments accepted by Cash, E-trasfer, Debit/Credit by Square payments. 

• Deposits sent on Square with a card on file. Your card will never be charged without authorization before hand.

Clients are required to inform Catie if they anticipate being late for their appointment. A grace period of 15 minutes will be provided. However, arriving more than 15 minutes late will result in the appointment being considered a failure to notify, leading to its cancellation and the deposit becoming non-refundable.

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In the event that a client arrives more than 15 minutes late and Catie can still accommodate you within the allocated time slot, she will make every effort to provide the originally planned full range of services.

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However, if the delay causes Catie to work beyond the scheduled end time in order to complete the service, an additional charge of $25 will be applied for every 15 minutes of client’s lateness past the grace period. This overtime charge is contingent upon Catie's availability and ability to extend her working hours to accommodate other back to back clients appointments.

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In the rare case, Catie is late, she will work overtime to finish your appointment at no cost.

If a client experiences a reaction during the process, Catie will promptly stop and remove the lashes free of charge. However, the deposit will be non-refundable to cover time and materials lost.

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In the rare case that a client is dissatisfied with the results or experiences an allergic reaction after the appointment, Catie will not be held liable, and there will be no refunds under any circumstances.

• Wedding lashes - Recommended to come 2-3 months before to find your lash style and understand your retention before the big day

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• Before trips or events, book your appointment 1-2 days before for the best result for photos and vacation stay

• Lash fill appointments are thoughtfully scheduled based on the specific set and the required time. We kindly request clients to book appointments accordingly, matching the condition of their lashes. To ensure fairness and efficiency, Catie will strictly adhere to the appointment time allotted for lash fills. Please understand that lash work will be limited to the scheduled time, and additional enhancements for a fuller look will depend on the availability of extra time after the appointment. Any supplementary services will incur extra fees of $ or may require paying for a new full set, depending on the condition of your lashes. 

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• Clients are expected to notify Catie at least 72 hours in advance if they require additional time during their scheduled fill appointment due to concerns about the number of remaining lashes. Failure to provide sufficient notice may necessitate rescheduling the appointment. In such instances, a new deposit will be required to secure the revised appointment. 

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• 1 week "FLUFF"  up (before 10 days after appointment) have least 65% or more lashes left in tact after grown out lashes are removed.
   

• 2- 3 weeks fills (before 21 days after appointment) have least 40% or more lashes left in tact after grown out lashes are removed.
   

• Anything less than 40% in tact and/or past 21 days may be charged a new set